PitchPackPrivacy Policy

Terms of Service

Effective date: April 8, 2026  ·  Last updated: April 8, 2026

1. Agreement to These Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and PulseBack LLC (“Company,” “we,” “us,” or “our”), an Oklahoma limited liability company and the operator of PitchPack, located at pitchpack.tech. By creating an account or using the Service in any way, you agree to be bound by these Terms. If you do not agree, do not use PitchPack.

2. Description of Service

PitchPack is a software-as-a-service (“SaaS”) platform that allows real estate investors to:

  • Enter and organize deal information, financial projections, and property details
  • Generate professional lender package documents (PDF) from that data
  • Use AI-assisted tools to draft deal narratives for presentation to potential lenders
  • Distribute lender packages to lender contacts via email
  • Manage a personal lender contact list
  • Track distribution history for individual deals

PitchPack is a presentation and organizational tool only. We do not broker, arrange, fund, or facilitate any lending transaction. We are not a licensed mortgage broker, investment advisor, securities dealer, or financial institution.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter a binding contract to use PitchPack. By using the Service, you represent that you meet these requirements. PitchPack is intended for use within the United States. If you access the Service from outside the United States, you are responsible for compliance with local laws.

4. Account Registration

You must provide accurate, complete, and current information when creating your account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at info@pitchpack.tech if you become aware of any unauthorized use of your account. We are not liable for any loss resulting from unauthorized account access caused by your failure to safeguard your credentials.

5. Subscription Plans and Payment

PitchPack offers free and paid subscription tiers. Paid subscriptions are billed through Stripe, a third-party payment processor. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis at the frequency stated at checkout (monthly or annually).

Subscription fees are non-refundable except as expressly required by applicable law. You may cancel your subscription at any time from your account settings; cancellation takes effect at the end of the current billing period and your access to paid features will continue until then. We reserve the right to change pricing at any time with at least 14 days’ prior notice to your registered email address.

6. Acceptable Use

You agree not to:

  • Use PitchPack to make false or misleading representations to lenders or any third party
  • Submit fraudulent, fabricated, or materially inaccurate deal data or financial information
  • Use the email distribution feature to send unsolicited bulk email (spam)
  • Attempt to reverse-engineer, copy, scrape, or exploit any part of the Service
  • Use PitchPack in any manner that violates federal, state, or local law, including laws governing securities, real estate, lending, or consumer protection
  • Share your account credentials with others or create accounts on behalf of individuals who have not agreed to these Terms
  • Introduce malicious code, viruses, or interfere with the Service’s infrastructure

We reserve the right to suspend or terminate your account immediately if we determine, in our sole discretion, that you have violated this section.

7. AI-Generated Content

PitchPack uses artificial intelligence (OpenAI’s GPT-4o model) to generate deal narratives based on the data you provide. You acknowledge and agree that:

  • AI-generated content is drafted automatically and may contain errors, omissions, or inaccuracies. You are solely responsible for reviewing and verifying all AI-generated content before distributing it to any third party.
  • AI-generated narratives do not constitute financial, legal, tax, or investment advice.
  • Your deal data (property details, financial metrics, and investment strategy) is sent to OpenAI’s API to generate narratives. See our Privacy Policy for details.
  • You retain ownership of your underlying deal data. AI-generated output produced using your data may be used, edited, or distributed by you subject to these Terms.

8. No Investment Advice; No Broker-Dealer

PitchPack is a document preparation and organizational tool. Nothing on the platform or in any document, email, or narrative generated by PitchPack constitutes:

  • Investment advice or a recommendation to buy, sell, or hold any investment
  • An offer or solicitation of an offer to buy or sell any security
  • Mortgage brokerage or loan origination services
  • Legal or tax advice

All financial projections generated by or through PitchPack are estimates based solely on the data you enter. Actual results may differ materially. You are solely responsible for the accuracy of the data you input and for consulting licensed professionals (attorneys, CPAs, licensed mortgage brokers, registered investment advisors) before making any financial or investment decisions.

9. Intellectual Property

The PitchPack platform, including its design, software, branding, and all original content produced by us, is owned by PulseBack LLC and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Service without our express written permission.

You retain all rights to the data you submit to PitchPack (“User Content”). By using the Service, you grant us a limited, non-exclusive license to process and store your User Content solely to provide the Service to you. We do not claim ownership of your data.

10. Third-Party Services

PitchPack integrates with third-party services including Supabase (data storage and authentication), OpenAI (AI narrative generation), Stripe (payment processing), and Resend (email delivery). Your use of these services through PitchPack is also subject to their respective terms of service. We are not responsible for the practices or policies of third-party providers.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PULSEBACK LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless PulseBack LLC and its members, managers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any law or the rights of any third party.

14. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the State of Oklahoma, without regard to its conflict of law principles. Any dispute arising from or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Oklahoma, and you consent to the personal jurisdiction of those courts.

15. Termination

We may suspend or terminate your account and access to the Service at any time, with or without cause, with reasonable notice where practicable. Upon termination, your right to use the Service ceases immediately. You may request export of your deal data within 30 days of termination by contacting us at info@pitchpack.tech. After that period, we may permanently delete your data.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and notify you via your registered email address if the changes are material. Your continued use of the Service after the effective date of any update constitutes acceptance of the revised Terms.

17. Contact

Questions about these Terms? Contact us at: info@pitchpack.tech

PulseBack LLC — Oklahoma